fanmall Store Return & Refund Policy

Return Window

fanmall Store welcomes returns made within 30 days of the delivery date. To qualify, every returned item needs to be unused, unopened, and in its original resalable condition, with all original product tags (where applicable) still attached and the original packaging completely intact. If an item reaches you damaged, defective, or materially different from its description, it remains eligible for return even after the return window has closed.

Items that cannot be returned:

• Merchandise clearly designated as final sale at the time of checkout
• Personal care, hygiene, and intimate apparel products that have been opened or partially used
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gift certificates, and physical gift cards
• Products harmed through customer misuse, improper storage, or disregard of the handling instructions supplied with the item
• Returns received beyond the 30-day window without prior written authorization from fanmall Store support

How to Initiate a Return

1. Send an email to [email protected] that includes your complete order number, the specific item(s) you want to return, and a short explanation of the reason. If the return concerns damage or a defect, please attach clear photographs of the affected items and their packaging to your initial message.
2. Our team will evaluate your request and, within one business day, provide you with a valid Return Merchandise Authorization (RMA) number together with return shipping instructions where applicable.
3. Carefully pack the item(s) you are sending back so they are protected during transit, and write the assigned RMA number clearly on the outside of the shipping package. Please do not write on the original product packaging itself.
4. Send the package to the return address listed in your RMA confirmation email, using a shipping method that provides tracking.

Returns that arrive without a valid, active RMA number may be declined on receipt or may face substantial processing delays. fanmall Store cannot be held responsible for return packages that are lost or stolen when shipped without a valid RMA.

Refund Processing

Once fanmall Store receives and inspects an approved return, the refund is issued to your original payment method within 3–5 business days. When a damage or defect claim has been approved (with valid photo proof submitted upfront), the refund is issued within 1–2 business days of claim approval. Your bank or card issuer may require an additional 5–10 business days to post the refunded amount to your statement, depending on its processing timelines. Original shipping charges are not refundable unless the return results from an error on our part, such as shipping the wrong item or an item that arrived damaged. fanmall Store issues all refunds directly to the original payment method used at checkout; store credit is provided only when the customer expressly requests it at the time of the return.

Damaged or Incorrect Items

Should your order arrive damaged, include the wrong items, or differ from its description, please reach out to us within 7 days of delivery and include clear photos of the problem, your order number, and the details of the issue. We will arrange a replacement of the correct item or provide a full refund at no additional cost to you, and we will also cover every return shipping fee connected with sending back the affected item.

Return Shipping Costs

Customers bear the cost of standard return shipping unless the item is defective, was damaged in transit, or the problem stems from an error by fanmall Store. For standard returns, a prepaid return shipping label is available, and $7.95 USD will be deducted from your total refund amount. Whenever a return is caused by a fanmall Store error—incorrect items, shipping damage, or items that arrive defective—we absorb 100% of the return shipping costs, with no deduction from your refund.